Last Updated: 11/09/2023
2. Data Collection
- Types of Data We Collect: We may collect your name, email, address (if you provide them), and IP addresses.
- Methods of Collection: Data is primarily collected through form filling.
- Purpose of Collection: To offer specialized assistance and include users in our mailing list.
- Minors: We do not knowingly collect data from minors. If you are under 18, please seek assistance from a parent or guardian before sharing any personal details.
3. Data Usage
- Third-Party Integrations: We use tools like Google Analytics, Facebook Pixel, and Hotjar. Non-personal data is shared for analysis, traffic growth, and engagement improvement.
- Direct Marketing: We may use your data for direct marketing purposes. Users have the right to opt out of direct marketing communications at any time.
- Data Retention: Data is stored indefinitely but securely in our database.
4. Data Storage and Security
- Storage: Data is stored in databases on cloud servers managed by third-party providers, including some overseas. We ensure that these third parties comply with the APPs.
- Protection: Our security measures include complex passwords, two-factor authentication, and VPN encryption for data transmission.
5. Data Breaches
Although we’ve not experienced a data breach, we are committed to the Notifiable Data Breaches (NDB) scheme. In the event of a breach that may result in serious harm, affected individuals will be notified as required by the NDB scheme.
6. Third-Party Services
Google Analytics, Facebook Pixel, and Hotjar are among the third-party tools we use. Their primary purpose is to help us enhance user experience, engagement, and website traffic.
7. User Rights
- Access and Modification: Users can request access, modification, or deletion of their personal data by contacting us.
- Data Export: Personal data is available upon login.
- Complaints: Concerns regarding data handling can be forwarded to email@example.com. We have a structured process to address complaints in line with the APPs.
8. Cookies and Tracking
Cookies are used mainly for analytics, website metrics, and retargeting ads on platforms like Google and Meta. Users can opt out through the website’s pop-up.
9. International Considerations
We cater to international users and ensure compliance with data protection regulations like GDPR and CCPA. Overseas data transfers are conducted securely and in line with the APPs’ requirements.
10. Policy Updates
Our policy is updated regularly to ensure compliance. Users will be prompted to re-consent through pop-ups and are encouraged to revisit this policy for changes.
11. Contact Us
For questions or concerns, contact us at firstname.lastname@example.org or 02 8091 0815.