MSP Service Calculator
On-Site Technical Services
Professional on-site technical support across Greater Sydney. No travel charges.
Standard Rates
- First Hour: $168
- Additional time: $84 per 30 minutes
- No travel charges across Greater Sydney
Services Covered
- Hardware repairs and upgrades
- Network infrastructure
- Server maintenance
- Workstation setup
- User training
- Infrastructure projects
Service Features
- Greater Sydney coverage – No travel charges
- Senior specialist escalation at no extra cost
- Same day response when available
- Comprehensive technical support
Priority Support Program
Available for clients spending $500+/month:
- Direct WhatsApp access to senior team
- Priority response times
- Emergency after-hours support
Office 365
Complete Office 365 management and support solution.
Administration Services (Remote support rate: $30/15min):
- License management and optimization
- User setup and configuration
- Email migration services
- Teams/SharePoint configuration
- Security policy implementation
- Troubleshooting and support
Office 365 Business Basic includes:
- Web versions of Office apps (Word, Excel, PowerPoint)
- Email hosting with 50GB mailbox
- Teams for meetings and collaboration
- 1TB OneDrive storage
- SharePoint intranet
- Maximum meeting duration: 30 hours
Office 365 Business Standard adds:
- Desktop versions of Office apps
- Outlook desktop app
- Access and Publisher (PC only)
- Premium Office features
- Microsoft Booking app
- Install apps on up to 5 PCs/Macs per user
Device Management
- 24/7 monitoring and alerting
- Automated maintenance
- Patch management
- Antivirus management
- Remote support capability
- Asset tracking and reporting
Remote support available at $30/15min
Server Management
5 hours monthly maintenance includes:
- Weekly maintenance (4 hours)
- Monthly maintenance (1 hour)
- After-hours maintenance window
- Performance monitoring
- Security updates
- Backup verification
Additional support available at remote support rates
Security & Backup Options
- Advanced email threat protection
- Anti-spam and anti-phishing
- Complete Microsoft 365 backup
- 7-year retention policy
Website Services
Services Available:
- Domain management and DNS configuration
- Web hosting with SSL certificates
- Website maintenance and updates
- Custom development and changes
- Content management
Development and custom changes billed at remote support rate ($30/15min)
Network Solutions
- Router configuration and management
- VPN setup and maintenance
- Network security management
- Performance monitoring
Monthly Total: $0.00
Note: Remote support is billed at $30/15min and requires RMM subscription.
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