Most people perceive computers as a break-fix scenario. When something goes wrong, a computer technician is called upon to give advice and implement a solution.
But when you think about it, this isn’t always the case; backups, anti-virus and other perils all are parts of pre-emptive approaches to ensuring that your problem doesn’t become a catastrophe.
With our VIP monthly subscription we offer a package that covers all the primary issues with a machine for just $12 per month per device.
With this subscription to our VIP status you get:
Managed & Monitored Endpoint Security
The next generation of security solutions is here.
Not only do we now have a comprehensive suite of anti-virus, anti-malware and firewall systems, we can deploy such applications across our managed network to endpoint devices.
This allows us to not only ensure that remote machines are running their security solutions at all times with effectiveness, we can also be alerted to any failures to quarantine, disinfect or prevent the spread of threats on a network.
BitDefender is the leading security application due to it’s cutting edge comprehensiveness in virus database detail.
They stay on top of the latest exploits and attacks that haven’t been solved globally, creating and implementing solutions across their global network of security applications faster than any competitor.
Discounted Remote Services
After we do the initial configuration and installation of our remote access and monitoring tools we’re able to offer remote services, and at a discounted rate to our on-site services.
This allows us to respond to smaller tasks where perhaps a busy student or business owner needs a quick remote session for guidance with an Excel sheet, or perhaps some insight into why their critical program isn’t loading so they can get straight back to work.
With this package, gone are the days where the majority of issues require an on-site appointment, made hours or even days in advance to tackle the smallest of requests.
And due to us not needing to cover the costs of technicians’ travel time, we can offer this service for our VIP members in 15 minute blocks at $25 per block.
This means that what previously may have been a minimum hour fee can now be resolved in potentially a 15 minute remote session with a drastically faster response time.
While we still ask that you call to make an appointment, response times can be measured in minutes rather than hours.
Back To Base Critical Alert Functionality
Many issues with computers can be detected and resolved before a standard user would know that the issue has happened.
The most common of such scenarios is for example, when Windows detects bad physical blocks on a hard drive, records are made in the system end of the operating system.
This is a sign that the hard drive has a failure on the horizon; a mechanical defect that slowly gets worse, slowing the machine gradually over time and jeapordising your important files and photos.
We can be prompted to receive such alerts to do with hard drives, other components, Windows updates and errors and respond accordingly before it becomes a disaster.
A hard drive with imminent failure looming can be approached in a pre-emptive manner; ensuring your data is backed up and that the component can be swapped out at a convenient time to prevent down time during critical working hours.
If down time or loss of data can be of serious consequence to your working process, please do consider this VIP sunscription to bolster your machine’s reliability, your data’s security and your peace of mind.
If you’d like to discuss this option you can reach us on our main line; 02 8091 0815 or email us at info@nimblenerds.com.au
MSP Service Calculator
On-Site Technical Services
Professional on-site technical support across Greater Sydney. No travel charges.
Standard Rates
- First Hour: $168
- Additional time: $84 per 30 minutes
- No travel charges across Greater Sydney
Services Covered
- Hardware repairs and upgrades
- Network infrastructure
- Server maintenance
- Workstation setup
- User training
- Infrastructure projects
Service Features
- Greater Sydney coverage - No travel charges
- Senior specialist escalation at no extra cost
- Same day response when available
- Comprehensive technical support
Priority Support Program
Available for clients spending $500+/month:
- Direct WhatsApp access to senior team
- Priority response times
- Emergency after-hours support
Office 365
Complete Office 365 management and support solution.
- License management and optimization
- User setup and configuration
- Email migration services
- Teams/SharePoint configuration
- Security policy implementation
- Troubleshooting and support
Office 365 Business Basic includes:
- Web versions of Office apps (Word, Excel, PowerPoint)
- Email hosting with 50GB mailbox
- Teams for meetings and collaboration
- 1TB OneDrive storage
- SharePoint intranet
- Maximum meeting duration: 30 hours
Office 365 Business Standard adds:
- Desktop versions of Office apps
- Outlook desktop app
- Access and Publisher (PC only)
- Premium Office features
- Microsoft Booking app
- Install apps on up to 5 PCs/Macs per user
Device Management
- 24/7 monitoring and alerting
- Automated maintenance
- Patch management
- Antivirus management
- Remote support capability
- Asset tracking and reporting
Remote support available at $30/15min
Server Management
- Weekly maintenance (4 hours)
- Monthly maintenance (1 hour)
- After-hours maintenance window
- Performance monitoring
- Security updates
- Backup verification
Additional support available at remote support rates
Security & Backup Options
- Advanced email threat protection
- Anti-spam and anti-phishing
- Complete Microsoft 365 backup
- 7-year retention policy
Website Services
- Domain management and DNS configuration
- Web hosting with SSL certificates
- Website maintenance and updates
- Custom development and changes
- Content management
Development and custom changes billed at remote support rate ($30/15min)
Network Solutions
- Router configuration and management
- VPN setup and maintenance
- Network security management
- Performance monitoring
